User Satisfaction Analysis of SUS Method of Virtual Tours Website for Semarang Chinatown Tourism Experience
DOI:
10.29303/jppipa.v11i1.9891Published:
2025-01-31Downloads
Abstract
This article analyzes the satisfaction of website-based virtual tour users using the usability scale system method for tourism experiences in Chinatown Semarang for respondents who use the virtual tour application both in the initial and final applications. This research aims to compare user satisfaction by analyzing the score calculation results from 80 respondents from each virtual tour application using the system usability scale method where the virtual tour in the initial application and the virtual tour in the final application have differences in the addition of a simple interactive website and a guide in the form of a manual book and video tutorial in the final application. The system usability scale d calculation score was obtained with an increase in value of 7.875. This proves that modifying the application and adding a guide feature in the form of a manual book and video tutorial can help respondents use a virtual tour in Semarang's Chinatown village. The advice obtained in this research is that it is hoped that for future research, you can use paid hosting because, in the study here, the virtual tour application still uses free hosting, which still has limitations in processing files, so it takes longer for users to access the virtual tour in Semarang Chinatown Village.
Keywords:
Cultural Tourism Semarang Chinatown System Usability Scale User Experience Virtual TourReferences
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