Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods

Authors

Wahyu Tedi Prastio , Farikhin , Aris Sugiharto

DOI:

10.29303/jppipa.v10i9.8484

Published:

2024-09-25

Issue:

Vol. 10 No. 9 (2024): September

Keywords:

Analysis, EUCS, DeLone & McLean, Smartpls 4.0, Webqual 4.0

Research Articles

Downloads

How to Cite

Prastio, W. T., Farikhin, & Sugiharto, A. (2024). Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods. Jurnal Penelitian Pendidikan IPA, 10(9), 6826–6834. https://doi.org/10.29303/jppipa.v10i9.8484

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Abstract

This study aims to analyze the level of user satisfaction of the SIAP Undip Mobile Application version 2.1.9 using three evaluation methods: End User Computing Satisfaction (EUCS), Delone and McLean, and Webqual 4.0. The study involved 100 Diponegoro University student respondents who used the application. Data was collected through a questionnaire distributed via Google Form and analyzed with SmartPLS 4.0 software to test validity, reliability, and research hypotheses. In this study, there were 11 hypotheses tested with three models. In the EUCS model, one hypothesis is accepted, namely Format has a significant effect on user satisfaction, while the other four hypotheses are rejected. In the Delone and McLean model, two hypotheses were accepted (Information Quality and System Quality) and one hypothesis was rejected (Service Quality). In the Webqual 4.0 model, one hypothesis is accepted (Service Interaction Quality) and two hypotheses are rejected (Information Quality and Usability Quality). The results of this study also provide suggestions for improvement for the development of the SIAP Undip version 2.1.9 application.

References

Alamsyah, D. N., Fatayasya, I., Dhamara, G. Z., Al Faruq, U., & Wiranata, H. (2023). Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi) 384 Analisis User Interface Website Jims Honey Official Kediri Menggunakan Metode EUCS. In Agustus (Vol. 7). Online.

Alfiansyah, G., Fajeri, A. S., Santi, M. W., & Swari, S. J. (2020). Evaluasi Kepuasan Pengguna Electronic Health Record (EHR) Menggunakan Metode EUCS (End User Computing Satisfaction) di Unit Rekam Medis Pusat RSUPN Dr. Cipto Mangunkusumo. Jurnal Penelitian Kesehatan “SUARA FORIKES” (Journal of Health Research “Forikes Voice”), 11(3), 258. https://doi.org/10.33846/sf11307

Amelia Agustin, P., & Kadek Dwi Nuryana, I. (2022). Analisa Perbandingan Pengguna Aplikasi Tiktok dengan Snack Video menggunakan Metode UTAUT dan EUCS.

Bagus Prasasta Sudiatmika, N., & Ayu Oka Martini, I. (2022). Faktor-Faktor Mempengaruhi Niat Pelaku Umkm Kota Denpasar Menggunakan Qris. JMM unram - master of management journal, 11(3), 239–254. https://doi.org/10.29303/jmm.v11i3.735

Bina, U., Lubuklinggau, I., Lestari, M., Nataliani, Y., & Widiasari, I. R. (2022). Analisis Kinerja Sistem Informasi Akademik Menggunakan Framework Cobit 2019 (Studi Kasus: Sia-Sat Uksw). In Jurnal Sistem Informasi Musirawas) Merryana Lestari (Vol. 7, Issue 1).

Daud, M., Rosita, S., & Solikhin, A. (2021). Pengaruh Budaya Organisasi Dan Karakteristik Individu Terhadap Motivasi Kerja Dan Dampaknya Terhadap Kinerja Pegawai Pada Dinas Pendidikan Kabupaten Indragiri Hilir Riau. 2(6). https://doi.org/10.31933/jimt.v2i6

Denai Alqawi, Hapzi Ali, & Achmad Fauzi. (2024). Determinasi Produktivitas Kerja Melalui Motivasi : Analisis Lingkungan Kerja, Disiplin, Keselamatan dan Kesehatan Kerja (K3) Terhadap Tenaga Kesehatan RS. Satria Medika Bekasi.

Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. In Source: MIS Quarterly (Vol. 12, Issue 2).

Dwi Pramesti, R., Anggarini, A., Tiyas Maheni, M. D., & Agnes Natalia Bangun, D. (2022). Pendampingan Pembuatan Media Promosi Produk Umkm Untuk Mendukung Daya Saing Digital Marketing Di Era Global Pada Komunitas Sahabat Umkm (Vol. 5, Issue 02). http://jurnal.unipasby.ac.id/index.php/abadimas

Hayatu Mazadu, U., Ibrahim, M. M., Ibrahim, A. S., & Salahudeen Mansur, M. (2022). Examining the instructor management benefits of student information system: An empirical investigation. Social Sciences and Humanities Open, 6(1). https://doi.org/10.1016/j.ssaho.2022.100322

Ingarianti, T. M., Suhariadi, F., & Fajrianthi, F. (2022). Adaptasi alat ukur kesuksesan karier subjektif. Jurnal Ilmiah Psikologi Terapan, 10(1), 300–309. https://doi.org/10.22219/jipt.v10i1.19002

Jie, Z., & Lin, H. (2019). The Role of Modern Information Technology in Talents Training in Vocational Colleges from the Perspective of Economics. https://api.semanticscholar.org/CorpusID:204842321

Kesehatan Masyarakat, J., Kurniawan, D., Yuliawati, R., & Aulia, K. (2020). 54 | P a g e Hubungan Antara Intensitas Kebisingan dengan Kelelahan Kerja Bagian Pabrik di PT. X Correlation Between Noise Intensity and Work Fatigue on the Factory Workforces in PT. X.

Lestari, F. A., & Setyadi, R. (2024). Analisis Kepuasan Layanan Website Kelurahan Rakit Menggunakan Metode End User Computing Satisfaction (EUCS). In Jurnal Mahasiswa Teknik Informatika (Vol. 8, Issue 4).

Manita, R. J., & Wahyuni, S. (2020). Peran Instrumen Eucs (End User Computing Satisfaction) Sebagai Assesment Tools System Informasi Dari Perpektif Gender Pengguna Perpustakaan.

Maria, F., & Sutabri, T. (2023). Pengukuran Kualitas Website E-Learning Di SMA Muhammadiyah 1 Palembang dengan Metode Webqual. Indonesian Journal of Multidisciplinary on Social and Technology, 1(2), 121–127. https://doi.org/10.31004/ijmst.v1i2.134

Muryan Awaludin, Hari Mantik, & Fadli Fadillah. (2023). Penerapan Metode Servqual Pada Skala Likert Untuk Mendapatkan Kualitas Pelayanan Kepuasan Pelanggan.

Nabilla, N. F. A., & Afifi, S. (2023). Pengaruh Komunikasi Persuasif dan Personal Branding Celebrity Endorser terhadap Kesadaran Vaksinasi Covid-19 (Analisis Structural Equation Modeling Partial Least Squares). Jurnal Mahasiswa Komunikasi Cantrik, 3(1). https://doi.org/10.20885/cantrik.vol3.iss1.art5

Nurmanto, D., Mulyanto, H., Wiyatno, T. N., Purnamasari, P., Muhammad, H., & Putra, M. (2024). Faktor Pengaruh Reputasi dan Kualitas Layanan Terhadap Minat Beli Ulang Konsumen Pada Platform E-commerce Shopee. In Jurnal Kajian Ilmiah (Vol. 24, Issue 1). http://ejurnal.ubharajaya.ac.id/index.php/JKI

Pascagama Nurrachman, A., & Priyandari, Y. (2022). Pengujian Usability pada Aplikasi Informasi Akademik Mahasiswa Universitas Diponegoro berbasis Android Usability Testing of Academic Information Application for Universitas Diponegoro Students based on Android. In Agustus (Vol. 21, Issue 3). https://bit.ly/UsabilityTestSiapUndip

Prasetya, T. A., Harjanto, C. T., & Setiyawan, A. (2020). Analysis of student satisfaction of e-learning using the end-user computing satisfaction method during the Covid-19 pandemic. Journal of Physics: Conference Series, 1700(1). https://doi.org/10.1088/1742-6596/1700/1/012012

Purwandani, I. (2017). Analisa Tingkat Kepuasan Pengguna Elearning Menggunakan EUCS dan Model Delone and McLean.

Putri Mantika, S., & Purwanto, A. (2022). Pengaruh Fasilitas Belajar, Kompetensi, Dan Kinerja Guru Terhadap Mutu Pendidikan Di Smk Kabupaten Bogor.

Ramadhayanti, F. N., Mulyadi, & Rasywir, E. (2023). Analisis Kepuasan Pengguna Aplikasi TIX ID Di Kota Jambi Menggunakan Metode EUCS. Jurnal Ilmiah Media Sisfo, 17(1), 143–151. https://doi.org/10.33998/mediasisfo.2023.17.1.792

Rerung, R. R., & Ramadhan, A. (2024). Website Quality Measurement of Educational Government Agency in Indonesia using Modified WebQual 4.0. International Journal of Computing, 23(1), 26–32. https://doi.org/10.47839/ijc.23.1.3432

Rian Marliana, R. (2020). Partial Least Squares-Structural Equation Modeling Pada Hubungan Antara Tingkat Kepuasan Mahasiswa Dan Kualitas Google Classroom Berdasarkan Metode Webqual 4.0. 16(2), 174–186. https://doi.org/10.20956/jmsk.v%vi%i.7851

Susanto, N., Susatyo, W., Pramono, D., & Refina, A. (2022). Evaluasi User Experience Sso Undip Menu Siap Berdasarkan Persepsi Mahasiswa Teknik Industri Menggunakan User Experience Questionnaire (Ueq). In Jurnal Teknik Industri (Vol. 17, Issue 1). www.sso.undip.ac.id.

Villa Waru, M., & Zulkifli, A. (2023). Analisis Kualitas Website SMKN 3 Soppeng Menggunakan Metode Webqual. Jurnal Ilmiah Sistem Informasi Dan Teknik Informatika (JISTI), 6(1), 52–59. https://doi.org/10.57093/jisti.v6i1.148

William H. Delone and Ephraim R. McLean. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9–30.

Yudhana, A., & Peningkatan, A. (2022). Uji Validitas Dan Reliabilitas Kuesioner Model Utaut Untuk Evaluasi Sistem Pendaftaran Online Rumah Sakit (Vol. 9, Issue 2). http://jurnal.mdp.ac.id

Author Biographies

Wahyu Tedi Prastio, Diponegoro University

Farikhin, Diponegoro University

Aris Sugiharto, Diponegoro University

License

Copyright (c) 2024 Wahyu Tedi Prastio, Farikhin, Aris Sugiharto

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with Jurnal Penelitian Pendidikan IPA, agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License (CC-BY License). This license allows authors to use all articles, data sets, graphics, and appendices in data mining applications, search engines, web sites, blogs, and other platforms by providing an appropriate reference. The journal allows the author(s) to hold the copyright without restrictions and will retain publishing rights without restrictions.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in Jurnal Penelitian Pendidikan IPA.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).