Acceptance and Success of Oss Rba (Online Single Submission Risk Based Approach) Information System Using the Utaut Ii and Delone & Mclean Models

Authors

Prantiastio , Farikhin , Rinta Kridalukmana

DOI:

10.29303/jppipa.v9i11.5958

Published:

2023-11-25

Issue:

Vol. 9 No. 11 (2023): November

Keywords:

Acceptance, Delone & McLean, OSS RBA, Success, UTAUT II

Research Articles

Downloads

How to Cite

Prantiastio, Farikhin, & Kridalukmana, R. . (2023). Acceptance and Success of Oss Rba (Online Single Submission Risk Based Approach) Information System Using the Utaut Ii and Delone & Mclean Models. Jurnal Penelitian Pendidikan IPA, 9(11), 9704–9710. https://doi.org/10.29303/jppipa.v9i11.5958
Crossref
Scopus
Google Scholar
Europe PMC

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Abstract

This research, conducted in South Sumatra Province, employs the Unified Theory of Acceptance and Use of Technology II (UTAUT II) and the DeLone & McLean Model to assess user satisfaction and system success in the OSS RBA implementation. This study utilized PLS-SEM software to model the research, employing a quantitative approach through Likert-scale questionnaires. The research focused on business actors in South Sumatra who registered their permits on the OSS RBA platform, where 41.129 businesses completed registration in 2022. Adhering to sampling criteria, the sample size was set at 250 samples to ensure credibility, balancing the number of parameters and indicators for latent variables, as 25 indicators were present. This research findings reveal that Performance Expectancy, Price Value, System Quality, and Service Quality significantly influence User Satisfaction, subsequently User Satisfaction significantly influence Net Benefit. Conversely, Effort Expectancy, Social Influence, and Information Quality do not significantly affect User Satisfaction. These insights provide a comprehensive understanding of the evolving business licensing landscape in South Sumatera Province

References

Ariyanto, D., Dewi, A. A., Hasibuan, H. T., & Paramadani, R. B. (2022). The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System. Sustainability, 14(7), 3851. https://doi.org/10.3390/su14073851

DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM (2nd Editio). Sage Publ. Inc.

Hartati, E. (2013). Analisis Faktor – faktor Yang Berpengaruh Terhadap Efektivitas Penerapan E-Government Dengan Menggunakan Metode UTAUT (Unified Theory Of Acceptanced Use Of Technology) di Kota Palembang. Seminar Nasional Teknologi Informasi Dan Multimedia, 7–12. Retrieved from https://ojs.amikom.ac.id/index.php/semnasteknomedia/article/view/637

Hasnah. (2019). Sistem Informasi Manajemen Perizinan Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Di Kabupaten Gowa. Universitas Muhammadiyah Makassar.

Hikmah, A. F., Kusyanti, A., & Perdanakusuma, A. R. (2018). Analisis Faktor-Faktor yang Memengaruhi Perilaku pengguna Messenger ABC dalam Penerimaan Informasi pada Lembaga XYZ dengan Menggunakan The Unified Theory of Acceptance and Use of Technology (UTAUT). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 2(4), 1372–1381. Retrieved from https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/1181

Kay, R., & Kletskin, I. (2012). Evaluating the use of problem-based video podcasts to teach mathematics in higher education. Computers & Education, 59(2), 619–627. https://doi.org/10.1016/j.compedu.2012.03.007

Lee, A. Y. L. (2016). Media education in the School 2.0 era: Teaching media literacy through laptop computers and iPads. Global Media and China, 1(4), 435–449. https://doi.org/10.1177/2059436416667129

Lestari, L., & Zulkarnaini. (2023). Pelaksanaan E-government melalui Online Single Submission Risk Based Approach (OSS RBA) di DPMPTSP Kabupaten Indragiri Hulu. Jurnal Ilmiah Wahana Pendidikan, 9(8), 276–286. https://doi.org/10.5281/zenodo.7886310

Ljubojevic, M., Vaskovic, V., Stankovic, S., & Vaskovic, J. (2014). Using supplementary video in multimedia instruction as a teaching tool to increase efficiency of learning and quality of experience. International Review of Research in Open and Distance Learning, 15(3), 275–291. https://doi.org/10.19173/irrodl.v15i3.1825

Pertiwi, N. W. D. M. Y., & Ariyanto, D. (2017). Penerapan Model UTAUT 2 untuk Menjelaskan Minat dan Perilaku Penggunaan Mobile Banking di Kota Denpasar. E-Jurnal Akuntansi, 18(2), 1369–1397. Retrieved from https://ojs.unud.ac.id/index.php/Akuntansi/article/download/25548/17816

Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Consumer acceptance of online banking: an extention of the technology acceptance model. Emerald Group Publishing Limited.

Roehl, A., Reddy, S. L., & Shannon, G. J. (2013). The Flipped Classroom: An Opportunity To Engage Millennial Students Through Active Learning Strategies. Journal of Family & Consumer Sciences, 105(2), 44–49. https://doi.org/10.14307/jfcs105.2.12

Santosa, A. D., Taufik, N., Prabowo, F. H. E., & Rahmawati, M. (2021). Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. Journal of Financial Services Marketing, 26(4), 259–273. https://doi.org/10.1057/s41264-021-00104-1

Solimun, M. S. (2002). Structural Equation Modelling (SEM) Lisrel dan Amos. Malang: Fak. MIPA Univ. Brawijaya.

Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.

Sutabri, T. (2012). Konsep sistem informasi. Penerbit Andi.

Venkatesh, Thong, & Xu. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157. https://doi.org/10.2307/41410412

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425–478. https://doi.org/10.2307/30036540

Wagiman, A. N., Aspasya, G. S., & Prawati, L. D. (2023). Net Benefit on E-Invoice Implementation: Applying the Delone & McLean Information Systems Success Model. E3S Web of Conferences, 388. https://doi.org/10.1051/e3sconf/202338804054

Wibowo, T. (2017). Study of User Acceptance and Satisfaction of a Mandatory Government-Regulated Information System. CommIT (Communication and Information Technology) Journal, 11(1), 41. https://doi.org/10.21512/commit.v11i1.3896

Yip, J., Wong, S.-H., Yick, K.-L., Chan, K., & Wong, K.-H. (2019). Improving quality of teaching and learning in classes by using augmented reality video. Computers & Education, 128, 88–101. https://doi.org/10.1016/j.compedu.2018.09.014

Author Biographies

Prantiastio, Magister Information System, Diponegoro University

Farikhin, Universitas Diponegoro

Rinta Kridalukmana, Universitas Diponegoro

License

Copyright (c) 2023 Prantiastio, Farikhin, Rinta Kridalukmana

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with Jurnal Penelitian Pendidikan IPA, agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License (CC-BY License). This license allows authors to use all articles, data sets, graphics, and appendices in data mining applications, search engines, web sites, blogs, and other platforms by providing an appropriate reference. The journal allows the author(s) to hold the copyright without restrictions and will retain publishing rights without restrictions.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in Jurnal Penelitian Pendidikan IPA.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).